Breaking Down Department Silos: Interdepartmental Ticketing
Business Analysis and Project Management
Client Industry Sector:
CHALLENGE & BACKGROUND:
The company was struggling with departmental silos that hindered effective communication and collaboration between teams. This resulted in a lack of cooperation towards common goals and slowed down productivity. Our team was approached by the company to find a solution to this problem. After conducting a thorough analysis, we identified the need for an interdepartmental ticketing system that would facilitate communication and collaboration between teams.
We designed and implemented an interdepartmental ticketing system using Jira. The system allowed departments to share tickets and track progress, breaking down silo behavior and improving cross-functional communication. With this innovative solution, teams were able to collaborate seamlessly and work together effectively towards achieving their common goals.
Our solution helped the company's 34 departments to communicate seamlessly and work together effectively towards achieving their common goals. The interdepartmental ticketing system improved cross-functional communication and enabled teams to break down silos, resulting in increased productivity and efficiency.